Advanced Salesforce Administrator - Boston, United States - Intellibee

Intellibee

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Detailed Responsibilities:

-
Platform Management:

Responds to help desk tickets from MOH staff
Manages user accounts: new user setup, deactivating users, tracking licenses
Configures user access and permissions
Manages inventory of Salesforce and 3rdparty app licenses for internal and external users
Oversees data management and maintenance, including duplicate record management, data quality reviews, and data loading activities
Proactively reviews Salesforce feature enhancements and prepares Salesforce environment for new featured development
Supports the deployment of new features across development testing, and production environments
Maintains the health of Salesforce environment by monitoring optimizer and security reports, performing periodic maintenance tasks, implementing new feature releases and updates, and identifying technical debt for removal

-
Advanced Administration:

Uses best practice automation tools to streamline existing workflows and enhance existing, legacy automations.
Configures Salesforce Lightning apps by creating or updating page layouts and associated design components
Builds Salesforce reports and dashboards to provide MOH teams with actionable data and program metrics
Develops progressive, userdriven digital experiences through the configuration of screen flows
Develops and maintains Experience Cloud sites for external users

-
Product Management and Governance Support:

Works with the Senior Product Manager to build, size, refine, prioritize and groom the organization's backlog of product features;
Facilitates lighttouch project discovery through user interviews, requirement gathering, drafting feature requests and user stories, and developing supporting artifacts
Contributes to the development of, and adherence to technical standards governing the use of various tools and methods within the organization's instance

-
Training and Capacity Building:

Supports the Senior Product Manager in implementing an organizationwide capacity building and training program to help train superusers across the organization in common Salesforce competencies (list views, reports, dashboards, etc.)
Onboards new staff into Salesforce
Creates and updates technical and enduser documentation

System Analyst