Funeral Services Assistant - Alhambra, United States - SCI Shared Resources, LLC
Description
Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work
Take directions from the Funeral Service Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner.
Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
- Assist with visitations & funeral services preparations
- Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center.
- Use knowledge of cemetery lawns and gravesite locations to assist customers.
- At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.
- Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
- Abide by the Company dress code and any department requests regarding work attire.
- Actively participate in staff meetings.
- Answer telephones using proper etiquette, and obtain first call and service information from families.
- Maintain a positive working relationship with Company employees.
- Handle customer changes with willingness, friendliness, and a "cando" attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
- Must be able to multitask, set priorities, and organize work.
- Must complete all assignments and responsibilities as directed, and in a timely manner.
- Adhere to Company policies, procedures, rules, and controls.
- Adhere to safety rules and regulations, and report unsafe practices to management.
- Act on customer complaints to provide satisfactory resolution.
- Understand and achieve annual SMART goals.
- Participate in training and skill development opportunities to improve competency and customer service.
- May be asked to perform special tasks and assist other departments with various tasks when necessary.
- Report to work on time and maintain standard attendance in accordance with company policy.
Experience and Education:
- Previous customer service experience, funeral service experience preferred
- High School Diploma or GED
Special Skills
- Ability to lift a minimum of 75 lbs.
- CA Drivers' License and good driving record
- Ability to read maps and follow directions
- Safely drive Company vehicles
- Excellent interpersonal relations skills
- Detail mindedness
- Problem solving skills
- Selfmotivated and flexible
- Warmth, compassion, empathy
- Diplomacy under pressure
- Ability to multitask, prioritize tasks, and differentiate level of importance
- High level of communication and listening skill
- Cultural sensitivity to the diverse community that Rose Hills serves
- Ability to work positively with other people
- Ability to accept instructions from coworkers
- Basic PC skill with MSWord and Outlook
- HBV vaccination
- Bilingual required
Variable schedule:
must be able to work evenings, weekends in addition to daytime hours
Compensation:
$20.00/hr - $23.00/hr
Exact compensation may vary based on skills, experience, and location.
Benefits (dependent upon eligibility):
Medical_Dental_Vision_Flexible Spending Accounts (health care and dependent care)_Health Savings Account with Company Contribution_Sick Leave_Short-Term Disability_Long-Term Disability_Life Insurance_Voluntary Accidental Death or Dismemberment Insurance_Dependent Life Insurance_SCI 401(k) Retirement Savings Plan with Company match_Employee Assistance Program
_Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status._
_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._
Postal Code: 91801
Category (Portal Searching): Operations
Job Location:
US-CA - Alhambra
Job Profile ID:
R00150
Time Type:
Full time
Location Name:
Rose Hills - Alhambra
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