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    Field Service Associate I-II - Phoenix, United States - EBARA TECHNOLOGIES INCORPORATED

    EBARA TECHNOLOGIES INCORPORATED
    EBARA TECHNOLOGIES INCORPORATED Phoenix, United States

    1 week ago

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    Description
    Job Details

    Level
    Experienced

    Job Location
    Phoenix, AZ - Phoenix, AZ

    Position Type
    Full Time

    Education Level
    High School

    Salary Range
    $ $35.00 Hourly

    Travel Percentage
    Negligible

    Job Shift
    Day

    Job Category
    Installation - Maint - Repair

    Description

    POSITION SUMMARY
    Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking

    ESSENTIAL FUNCTIONS
    • Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
    • Ability to interpret operation manuals to determine root cause of tool failures.
    • Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
    • Perform preventive maintenance with little supervision.
    • Ordering, expedition and notifying customers or management when replacement of product is necessary.
    • Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
    • Comply with Finesse training for proper maintenance of parts usage and transactions.
    Qualifications

    Education
    High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.

    Experience
    • Preferred: Six (6) to Ten (10) years of work related experience, preferably in the semiconductor industry.
    • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
    • Strong Customer Relations skills.
    SKILLS & ABILITIES
    • Demonstrated ability to troubleshoot down to a component level.
    • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
    • Speaking in front of groups. Strong time management skills. Self-starter.
    • Demonstrated leadership and program management skills.
    • Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
    • Demonstrated teamwork and organizational skills.
    • Demonstrated excellent written and oral communication skills.
    • Provide verification of good driving record if servicing customer offsite.
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