Support employee - Icehouse Canyon, United States - Radiant Innovations
Description
Full-time or part-time with the possibility of working from homeWe are looking for employees in the support department for our client in Magdeburg.
If you have a listening ear for customers and are a great team player, then you are in the right place.
We offer:
- A permanent contract with one of the best employers in the German mediumsized business sector (according to Great Place to Work)
- Payment according to collective bargaining agreement + industry supplements starting at €13/hour, with the possibility of higher pay for highly qualified candidates
- Personal contact person in our branch office and with clients
- Free onsite parking
Requirements:
- You have a strong focus on customer service and satisfaction
- For 1st level support, we welcome ITsavvy career changers
- For 2nd level support, you should have experience in technical support
- You have a quick grasp and enjoy analytical and conceptual thinking
- Excellent German language skills, both written and spoken
Your tasks:
- You always have an open ear for our customers in case of hardware and software malfunctions and provide them with advice and assistance
- 1st and 2nd level support work closely together to find suitable solutions for our customers
- Conduct remote maintenance of hardware and software to detect potential malfunctions early and take appropriate preventive measures
- Create deployment protocols
- Update local card terminals
- Contribute to the optimization of our processes by using checklists and procedures to find solutions
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