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Eappeal Help Desk Analyst - Washington, United States - iQuasar LLC

iQuasar LLC

Verified Company

Washington, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Required Qualifications

The Analyst III position staff should have one or more years of experience using the Tyler Application Platform (TAP) and level III help desk support experience.
Requires highlevel knowledge of the platform and direct experience providing customer support for system administrators and users.
Analyst III staff skilled in troubleshooting and resolving help desk support tickets in MSPB's eAppeal system.
Able to use MSPB's SharePoint ticketing system to read, analyze, and resolve/close customer tickets according to the protocol provided.
Analyst III staff who is professional and courteous to all employees and system users and follows all rules of behavior and policies provided.
System Analysts shall complete Rules of Behavior, Privacy Training, FOIA Training, Records Training, No FEAR Act training.

Responsibilities:

Support staff to augment gaps in resources, technical expertise, and experience specific to the Tyler Application Platform (TAP) system, which is needed to meet the support needs of Agency staff and users of the eAppeal system, to help the Agency meet performance measures reach critical Agency goals.

This position offers opportunities for professional growth and development in a dynamic IT environment. If you have a passion for technology and enjoy problem-solving, we encourage you to apply.

Pay:
$ $32.75 per hour

Schedule: