A Desktop Support Engineer is a professional who provides technical assistance and troubleshooting for computer hardware, software, and network issues on desktop computers - Alberta, United States - Spectrum Ventures

Spectrum Ventures

Verified Company

Alberta, United States

3 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

Position: Senior Desktop Support Engineer - Windows and MAC End Points

Description:

We are seeking a Senior Desktop Support Engineer in Alberta to provide technical support and troubleshooting for end users and executives/VIPs. This role involves resolving issues related to product or service installation, configuration, performance, functionality, and compatibility. Our ideal candidate will have experience using tools such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, and Azure Active Directory to identify and resolve issues.

In addition to providing support, this role also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.

Key Responsibilities:

Technical Proficiency: The ideal candidate will have a strong understanding of operating systems (Windows, macOS, Linux) and their configurations, as well as the ability to troubleshoot common issues.

Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (monitors, keyboards, mice) is required, as well as the ability to troubleshoot hardware-related problems.

Software Applications: The candidate should be able to install, configure, and troubleshoot various software applications, including productivity suites (Office