Manager Entertainment Events - Universal City, United States - NBCUniversal

NBCUniversal

Verified Company

Universal City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.

We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.

NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world.

We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows.

USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages.

Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens.

We believe in the talent of our team members.

It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park.

We believe in a culture of family and fun, here you can make a difference and build your career

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone.

Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live.

We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description SUMMARY**The
Manager, Entertainment Events is responsible for managing a diverse portfolio of events including media and launches, character appearances, integrated marketing, internal Team Member events and Marquee projects. The Manager supervises Assistant Managers and Supervisors in the planning and execution of events.

DEPARTMENT ACCOUNTABILITIES
- **Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.**- **Essential Accountabilities**:

Cultivate and lead a department culture that promotes a professional, collaborative, inspiring, fun and teamwork
driven work setting for all Team Members.
Oversee the daily operation of a specific event and/or area, including managing staff and process/procedures, and providing necessary direction and/or support for Guests, Team Members and operations. Assign projects and duties to direct reports and communicate ongoing expectations.
Assist with the creation, implementation and management of an ongoing Action Plan to improve and maintain Team Member engagement and satisfaction (TSAT).
Have knowledge and maintain all show quality across all entertainment events and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Quality Team.
Oversee and manage labor and nonlabor budgets, including reporting variance explanations. Work with senior leadership to adjust budgets (and appropriate tracking documents) based upon operational requirements. Plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
Oversee the operational efficiency and effectiveness of administration, venue/show, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with stakeholders, Team Members, etc. as appropriate.
Provide direction, development and support to supervisors, leads and hourly Team Members. Communicate feedback and address any and all performance issues, providing recognition, coaching.
Works with Entertainment Operations and Entertainment Production on administrative issues.
Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety followup documentation as required for department.
Establish and maintain effective relationships with other park department leaders and stakeholders.
Perform other duties as assigned.

JOB DUTIES
- **Team & Department Strategy**: