Executive Housekeeper - Huntington Beach, United States - Paséa Hotel & Spa

Paséa Hotel & Spa

Verified Company

Huntington Beach, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Salary Range:
$85,000 - $95,000 plus annual incentive

Position Summary:

Manages all Housekeeping and Laundry operations to ensure cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and meeting/conference/banquet facilities meet Company standards to provide outstanding guest service, and financial profitability.

Builds and manages teams effectively.

Primary Responsibilities/Essential Functions:

Provides guidance and direction to ensure overall departmental success. Manages subordinate supervisors/lead personnel who supervise team members in the assigned Housekeeping areas. Responsible for the overall direction,

coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Responsible for planning department goals and directing team members to achieve results.

Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any

required training or attends mandatory meetings.

Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
Works closely with Engineering to ensure proper maintenance of rooms and public space areas.
Ensures team members have current knowledge of proper usage of chemicals and cleaning supplies by providing training and ensuring proper labeling and handling of hazardous supplies in accordance with federal, state, local and

company regulations. Monitors usage of supplies.

Resolves customer complaints and anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and team member performance to ensure high levels of customer satisfaction and quality. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use

of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE.

Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.

Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and
familiarizes self with current MSDS.

Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Qualifications (relevant experience, education and training):

High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired.
Five or more years related Housekeeping/Hospitality experience and one year as Supervisor/Assistant Manager in similar setting.
Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort.
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest

satisfaction.

Able to use mathematics to solve problems.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, t