Customer Service Representative for High-Speed Internet Connection - Covenant Life, AK, United States - Oceanic Ventures

Oceanic Ventures

Verified Company

Covenant Life, AK, United States

1 day ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

As part of the ongoing expansion of high-performance internet connections for private households, there are various questions that arise for end customers.

Our client is a mobile network provider and is looking for several employees (m/f/d) with a technical understanding and interest in the topic of internet connection and everything that goes with it, to answer incoming customer inquiries by phone and in writing.

In particular, you can look forward to the following tasks:

You answer incoming customer inquiries or guide callers step-by-step through the menu. Typical questions concern username and password issues, installation or uninstallation of software applications, correct installation of updates, and navigation through application menus.
You provide information on transmission rates, contract details, and conversion dates.
By asking skillful questions, you ensure that you have understood the customer's problem correctly and answer the questions asked in a simple, friendly, and effective manner.
In order to provide the best possible service, you will receive a threeweek paid training beforehand. In addition, you will have access to a fast search engine at your workplace, which accesses a comprehensive knowledge database and provides you with essential information on a keyword.
Where possible, you offer the customer alternative solutions.

To do this, you bring the following qualities: