Customer Service Consultant - Mount Savage, MD, United States - Sapphire Technologies

Sapphire Technologies
Sapphire Technologies
Verified Company
Mount Savage, MD, United States

4 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Job Description:
"Our goal is to bring more mountain time into the lives of our customers. We want to achieve this with our shop, magazine, and experiences.

And with you Do you want to be part of our team of 341 people?" This is what your responsibilities will look like:

Your daily tasks include confidently answering product inquiries
You successfully handle difficult customer issues with empathy, solution-oriented thinking, and the use of our state-of-the-art customer service software
To be able to solve all customer inquiries, you work closely with colleagues from the complaint department, logistics, IT, and marketing
You proactively contribute your own ideas and suggestions to improve our service quality
Taking on special tasks such as projects, quality assurance, or reporting adds variety to your work

What you bring:
You have experience in customer care
You have good knowledge of common MS Office applications and ERP/CRM systems - previous experience with Microsoft Navision and Freshdesk is an advantage
You are a communication talent and enjoy talking on the phone - perfect
You have an affinity for e-commerce
You are reliable, structured, and detail-oriented
You have a passion for mountain sports and outdoor activities
Excellent language skills in German and English complete your profile

What awaits you at Bergzeit:

More mountain time:
With our flexi-principle, you can make your workday even more flexible through our hybrid work model


More sports:
You can bring more sports into your life with us through yoga
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