Hotel Front Desk/night Auditor - Peoria, United States - Holiday Inn Express Peoria

Description

Over-night shift/night auditor

• Accommodates guests of the hotel and Night Audit duties by performing the following:
• ESSENTIAL FUNCTIONS:
• Greets, registers, and assigns rooms to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answer and route calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquires pertaining to hotel services; registration of guests; and travel directions
• Offers and properly handles requests for wakeup calls.
• Follows hotel's property specific Night Auditor checklist.
• Runs end of day night audit reports in hotel's PMS system.
• Sends in required reports to corporate office. Leaves copies of required reports in General Manager's box.
• Makes sure front desk, lobby and common areas are clean and organized.
• Performs laundry functions as directed.
• All other duties as assigned.

REQUIREMENTS:

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
Attendance/Punctuality - Is consistently at work and on time.

Professionalism - Treats others with respect and consideration regardless of their status or position.

Computer knowledge and Opera PMS system (preferred, not required)

Problem Solving - Identifies and resolves problems in a timely manner.

Required education:
High school or equivalent

or Part-time is available


Salary:
$14.00


Job Types:
Full-time, Part-time


Pay:
$ $16.50 per hour

Expected hours: 40 per week


Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• On call

Work setting:

• Inperson

Experience:

• Hotel experience: 1 year (preferred)

Work Location:
In person