Jobs
>
Houston

    Director Patient Experience - Houston, United States - Baylor St Luke's Medical Center

    Baylor St Luke's Medical Center
    Baylor St Luke's Medical Center Houston, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Overview

    Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

    The Director of Patient Experience coordinates planning and execution of System‐wide service excellence and patient relation programs. Develops and Oversees a data driven program collecting, tracking, and analyzing service excellence trends for optimizing service outcomes. Creates a strategic vision for senior leadership that will ultimately cascade down to departments. Communicates System progress on service and patient relation initiatives to all relevant team members including entity executives, patient relations employees, and clinical employees. Coaches System employees to maximize the use of customer service tools and programs for enhanced patient experience.

    Responsibilities

    1. Actively promotes and models service excellence principles at all times.

    2. Plans and Coordinates service excellence programs; collaborates with external experts to implement evidence‐based service excellence tools and processes throughout acute care hospitals.

    3. Provides guidance regarding service excellence data collection, tracking, distribution and communication.

    4. Promotes a service ethic to change longstanding behaviors of frontline workers and management.

    5. Focuses the organization on reforming management and employee behavior and retooling operational processes to align them better with patient needs.

    6. Hardwires management and employee practices to ensure exceptional service on an ongoing basis. This includes the development of service standards and prescriptive language.

    7. Researches, reviews, and Implements best practices for service excellence.

    8. Challenges the organization to set stretch goals and to exceed their own expectations.

    9. Oversees management and training of multidisciplinary teams to use service excellence tools and principles in daily activities.

    Qualifications

    Required Education and Experience:

    Bachelor's Degree in related discipline

    Minimun of seven (7) years experience in the discipline

    Five (5) years leadership experience

    Required Knowledge, Skills, Abilities and Training:

    *Written and oral communication skills at a level where deals effectively with people at all levels, and can influence others to gain acceptance for important System and clinical programs and processes.

    #LI-CHI

  • Xanitos

    Patient Experience Manager

    2 days ago

    Xanitos Houston, United States

    Xanitos is hiring a Mid Shift Patient Experience Manager for Memorial Hermann-Texas Medical Center · in Houston, TX. · The Patient Experience Manager is expected to proactively maintain high levels of patient satisfaction through continual interaction and development of program ...

  • CommonSpirit Health

    Director Patient Experience

    3 weeks ago

    CommonSpirit Health Houston, United States

    Overview: · Baylor St. Lukes Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our teams efforts have led to the creation of many ...

  • Xanitos

    Patient Experience Manager

    3 weeks ago

    Xanitos Houston, United States

    Xanitos is hiring a Mid Shift Patient Experience Manager for Memorial Hermann-Texas Medical Center · in Houston, TX. · The Patient Experience Manager is expected to proactively maintain high levels of patient satisfaction through continual interaction and development of program ...

  • Chi

    Director Patient Experience

    3 weeks ago

    Chi Houston, United States

    Overview · Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many ...

  • Xanitos

    Patient Experience Manager

    3 weeks ago

    Xanitos Houston, United States

    Xanitos is hiring a Mid Shift Patient Experience Manager for Memorial Hermann-Texas Medical Center in Houston, TX. · The Patient Experience Manager is expected to proactively maintain high levels of patient satisfaction through continual interaction and development of programs t ...

  • Houston Methodist Hospital

    Patient Experience Spclst

    2 days ago

    Houston Methodist Hospital Houston, United States

    At Houston Methodist, the Patient Experience Specialist position is responsible for design, implementation, and evaluation of tools, products, processes/tactics to enhance the patient experience. Responsibilities for this position include, but are not limited to, rounding, report ...

  • Crothall Healthcare

    Patient Experience Manager

    3 days ago

    Crothall Healthcare Houston, United States

    **Job Summary**: · Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to cre ...

  • Baylor St Luke's Medical Center

    Director Patient Experience

    2 days ago

    Baylor St Luke's Medical Center Houston, United States

    **Overview** · Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of m ...

  • Compass Group Poland Sp. z o.o.

    PATIENT EXPERIENCE MANAGER, Houston, TX

    1 week ago

    Compass Group Poland Sp. z o.o. Houston, United States

    Morrison Healthcare · Position Title: · PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX · Salary: $52,000 - $63,000 · Morrison Healthcare · is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare syst ...

  • Compass Group, North America

    PATIENT EXPERIENCE MANAGER, Houston, TX

    1 week ago

    Compass Group, North America Houston, United States

    Morrison Healthcare · Position Title: PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX · Salary: $52,000 - $63,000 · Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Mo ...

  • Compass Group, North America

    PATIENT EXPERIENCE MANAGER, Houston, TX

    2 weeks ago

    Compass Group, North America Houston, United States

    Morrison Healthcare · Position Title: PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX · Salary: $52,000 - $63,000 · Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. ...

  • Luxe Mobile Health

    Customer / Patient Experience Associate - Concierge

    2 weeks ago

    Luxe Mobile Health Houston, United States

    A fast-paced healthcare startup is looking for compassionate people to help us grow, manage some aspects of logistics, and take care of our patients. · **What is great about our position**: · - Hybrid work environment. Once you've been trained and we're comfortable, you can work ...

  • Houston Methodist Specialty Physician Group

    Operations Project Analyst- Patient Experience

    2 weeks ago

    Houston Methodist Specialty Physician Group Houston, United States

    At Houston Methodist, the Operations Project Analyst position is responsible for providing administrative support to the department by managing strategic projects directly tied to the department's operational focus. This position coordinates office duties which require considerab ...

  • Compass Group, North America

    Patient Experience Manager

    2 weeks ago

    Compass Group, North America Sugar Land, United States

    Crothall Healthcare · Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare servi ...

  • Compass Group

    Patient Experience Manager

    1 week ago

    Compass Group Sugar Land, United States

    Crothall Healthcare Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service ...

  • Compass Group Poland Sp. z o.o.

    Patient Experience Manager

    2 weeks ago

    Compass Group Poland Sp. z o.o. Sugar Land, United States

    Crothall Healthcare · Crothall Healthcare · is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare se ...

  • Compass Group, North America

    Patient Experience Manager

    2 weeks ago

    Compass Group, North America Sugar Land, United States

    Crothall Healthcare · Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare servi ...

  • Compass Group, North America

    Patient Experience Manager

    1 week ago

    Compass Group, North America Sugar Land, United States

    Crothall Healthcare · Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare servic ...

  • HCA Houston Healthcare Mainland

    Magnet Patient Experience Program Manager Rn

    3 days ago

    HCA Houston Healthcare Mainland Texas City, United States

    **Introduction**: · Do you have the career opportunities as a(an) Magnet Patient Experience Program Manager RN you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Mainland which is part of the nation's leading provider of he ...

  • HCA Houston Healthcare Pearland

    Director Patient Experience

    1 week ago

    HCA Houston Healthcare Pearland Pearland, United States

    This position is incentive eligible. · **Introduction**: · Want to join a team of daring managers who care without reservations or limits? Our HCA Houston Healthcare Pearland team is looking for a Director Patient Experience. HCA Healthcare is an advanced healthcare network that ...