ERP Integration Support Specialist - Suffern, United States - Alluvia Platform

Alluvia Platform

Verified Company

Suffern, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Alluvia is a revolutionary ERP integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

Summary

We are looking for an ERP Integration Support Engineer You will be working with our clients in resolving their production support requests on the Alluvia platform.

This position is based out of our Montebello, NY office. Please note this is NOT a generic IT Helpdesk position. Strong, proven technical skills as described below are required.

Responsibilities

Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
Implement, test and deploy client change requests.
Work with backend databases and raw data files for root cause analysis and resolution.
Coordinate with other team members on issue escalation, including the implementation and development teams.

Qualifications

3+ years experience in enterprise software implementation or support roles, client facing is a plus.
Strong troubleshooting and critical thinking skills.
Great communication skills, both written and verbal.
Strong organization and multitasking skills.
Familiarity with different data formats and structures: XML, flat file, json, etc.
Solid understanding of the Order to Cash and Procure to Pay processes at medium sized companies.
Strong SQL query writing a must.

Preferred Experience