- Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
- Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
- Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
- Resolves all major customer service issues.
- Identifies and solicits cross-selling opportunities.
- Participates in local insurance community through advanced education and affiliation memberships.
- Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
- Ensures compliance with all applicable Quality initiatives.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travel as required.
- Provides support, guidance, leadership and motivation to promote maximum performance.
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work in a team environment
- Excellent account rounding ability
- Strong understanding of workers compensation, liability and disability claims management
- In-depth knowledge of client servicing
- Ability to handle conflict and confront challenging issues in a fast work environment
- Ability to meet or exceed Performance Competencies
-
Director of Medical Services
2 weeks ago
CSI Companies Tallahassee, United StatesCSI Companies has an immediate opening for a qualified individual to join our client's healthcare team as the Director of Medical Staff Services. As the Director, you will play a pivotal role in overseeing the credentialing, appointment, and evaluation processes for our medical s ...
-
Director of Camping Services
1 week ago
Florida Sheriffs Youth Ranches Tallahassee, United StatesJob Description · Job DescriptionSUMMARY · The Director of Camping Services serves as the primary administrator, manager, and supervisor of statewide programs within Camping Services. The Director of Camping Services is responsible for program development, personnel, facilities, ...
-
Health Research Services Director
1 week ago
Insight Global Tallahassee, United StatesMust Haves · Master's degree or higher in a health-related field, such as nursing, public health, or biomedical sciences (terminal degree, Ph.D. or M.D. strongly preferred). · Certification in clinical research administration or coordination, such as CCRA or CCRC, is preferred. ...
-
director - medical staff services
2 weeks ago
Next GenHealth Staffing Tallahassee, United StatesJob Description · Job DescriptionJOB RESPONSIBILITIES- · Director - Medical Staff Services · DIR - MED STAFF SRVCS · Full-Time · Director of Medical Staff Services candidates will have the following job responsibilities: · Exhibits responsibility and accountability for assigned w ...
-
Director Medical Staff Services
2 weeks ago
Saunders Staffing Agency Tallahassee, United StatesJob Description · Job DescriptionDirects Medical Staff Services relative to credentialing, appointment/reappointment, and evaluation of Medical Staff and Advanced Practice Professionals. Responsible for preparation, organization, and follow-up involved in maintaining hospital acc ...
-
Director, Medical Staff Services
2 weeks ago
Jenn Nguyen and Friends Tallahassee, United StatesJob Description · Job DescriptionWho are we? HCA Florida Capital Hospital is your one-stop solution for all your healthcare needs. We are an accredited healthcare facility with over 1,400 skilled employees and 500+ experienced providers. Our 288-bed, acute-care hospital provides ...
-
director - medical staff services
1 week ago
Next GenHealth Staffing Tallahassee, United StatesJOB RESPONSIBILITIES- · Director - Medical Staff Services · DIR - MED STAFF SRVCS · Full-Time · Director of Medical Staff Services candidates will have the following job responsibilities: · Exhibits responsibility and accountability for assigned work, works independently. · Must ...
-
Administrative Director Emergency Services
1 week ago
Saunders Staffing Agency Tallahassee, United StatesJob Description · Job DescriptionThe role of the Administrative Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the ...
-
Director Medical Staff Services
1 week ago
HCA Healthcare Tallahassee, United States Full timeDescription · This position is incentive eligible. · Introduction · We are seeking a(an) Director Medical Staff Services with HCA Florida Capital Hospital to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. ...
-
psychological services director-dcf
1 week ago
MyFlorida TALLAHASSEE, United States Paid WorkPSYCHOLOGICAL SERVICES DIRECTOR-DCF · Date: May 23, 2024 · Location: · TALLAHASSEE, FL, US, 32303 GAINESVILLE, FL, US, 32601 CHATTAHOOCHEE, FL, US, 32324 MACCLENNY, FL, US, 32063 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify ...
-
Sr Director, Field Service
3 weeks ago
bioMerieux SA Career Site - MULTI-LINGUAL Field, United StatesDescription · Position Summary: · The Sr. Director, Field Service & Business Operations will lead the Customer Support Organization's Field Service Operations function and Customer Service Business Operations function and will provide the strategic vision and direction for the t ...
-
Director, Medical Staff Services
3 weeks ago
Jenn Nguyen and Friends Tallahassee, United StatesWho are we? HCA Florida Capital Hospital is your one-stop solution for all your healthcare needs. We are an accredited healthcare facility with over 1,400 skilled employees and 500+ experienced providers. Our 288-bed, acute-care hospital provides 24/7 Emergency Services in Leon a ...
-
Generis Tek Inc. TALLAHASSEE, United StatesPlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Nitika Rao at email address can be reached on # · We have Permanentrole for Director Medical Staff Services f or our client at Tallahassee, FL. Please let me know if you or any ...
-
Regional Manager
2 weeks ago
College Fresh Inc Tallahassee, United StatesAs a College Fresh Regional Manager, you will supervise your own team of chefs and kitchen staff within your designated region. If you have an acumen for leadership and building strong partner relationships this may be the perfect position for you. As regional manager you must be ...
-
Lifestyle Assistant
3 days ago
Allegro Management Company Llc Tallahassee, United States**Allegro**, Voted Great Place to Work At Allegro Senior Living we are committed to being a premier senior living operator, placing people at the center of everything we do. Our pledge to offer the highest quality of service begins with our commitment to finding qualified team me ...
-
Part-time Dosing Nurse
4 days ago
New Season Tallahassee, United States Part timeLooking for a new opportunity? New Season offers exciting benefits Take a look at this opportunity to join us in making a powerful impact in your local community · Ready to get started? Here's what we're looking for in our newest team member · In this role you will have the oppor ...
-
Technology Support Specialist
4 days ago
Florida Education Association Tallahassee, United States**POSITION: Technology Support Specialist** · **CLASSIFICATION**: Professional A - FSO Bargaining Unit · **SUPERVISOR**:Director of Information Technology · **Location**: Information Technology Department - FEA HQ in Tallahassee, FL or Remote capable (extensive statewide travel, ...
-
Medical Director Tallahassee
2 days ago
Sanitas Medical Center Tallahassee, FL, United States Full timeCome and join a multinational organization that provides quality, comprehensive inpatient and outpatient primary health care services to the Medical Center's patients. You will oversee 4 centers located in the Tallahassee area: Apalachee, Killearn, North Monroe, and South Tallaha ...
-
Assistant Director of Resident Care
3 weeks ago
Five Star Quality Care, Inc. Tallahassee, United StatesKey Responsibilities · The Opportunity · We are actively seeking an Assistant Resident Services Director to join our team. The Assistant Resident Services Director will work directly with the Resident Services Director to assist in managing day-to-day functions. It is the respons ...
-
Medical Director, Medicaid Florida
1 week ago
Sentara Healthcare Tallahassee, United StatesCity/State · Tallahassee, FL · Overview · Work Shift · First (Days) (United States of America) · Sentara Health is seeking to hire a qualified individual to join our team as a · Medical Director, Medicare. · Position Status: Full-time. Possible opportunity for flexible work sched ...
Client Services Director - Tallahassee, United States - Sedgwick
Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.
A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.
If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.
Join us and contribute to Sedgwick being a great place to work.Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Client Services Director
PRIMARY PURPOSE :
To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.
Experience
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
Skills & Knowledge
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE
: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.