Ceu Telephone Agent - Manhattan, United States - NYC Careers

NYC Careers

Verified Company

Manhattan, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CEU Telephone Agent:

Apply

CEU Telephone Agent:

Agency: ADMIN FOR CHILDREN'S SVCS

Posted on: 05/30/2024

Job type: Fulltime

Location

MANHATTAN

Title Classification: No exam required

Department

Child and Family Well-Being

Salary range: $41, $69, THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 $48,170.
The Administration for Children's Services (ACS) protects and promotes the safety and wellbeing of children and families through child welfare and juvenile justice services and community supports. ACS manages communitybased supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
ACS' Division of Child and Family Wellbeing (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy selfdetermination. A critical piece of CFWB's portfolio is the operation of the City's subsidized child care voucher system one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of lowincome and child welfareinvolved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training.
The Client Experience Unit Telephone Agent, with latitude to independent judgment and decisionmaking, has the following responsibilities:
Reports to Supervisor of the Client Experience Unit.
Receives calls form the hotline
Make calls to provider/parent etc. to resolve issues
Respond to parent/provider calls coming through the Client Experience Unit, as needed
Trouble shoot calls with Supervisors
Data enter calls for research in Work Tract
Attend meetings, trainings, workgroups etc. as scheduled by the Supervisor
Assist with special assignments as requested by supervisor

ADDITIONAL INFO:

Section 424A of the New York Social Services Law requires an authorized agency to inquire whether a maltreatment report.
TO APPLY:
APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:
For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search

- for Job ID# button.
Minimum QualificationsQualification Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.- Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum QualificationsQualification Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to \"1\" above.

Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

Job ID

636141

Title code

56057

Civil service title

COMMUNITY ASSOCIATE
Title classification

Non-Competitive-5

Business title

CEU Te