A Technical Support Engineer is a professional who provides assistance and troubleshooting for technical issues related to a product or service - Spotswood, United States - Infinity Systems

Infinity Systems
Infinity Systems
Verified Company
Spotswood, United States

2 weeks ago

Michael Johnson

Posted by:

Michael Johnson

beBee Recruiter
Description

ID: JR107546

Job Description


Our world is changing, and PTC is at the forefront. Our software brings together the physical and digital worlds, helping companies improve operations, create better products, and empower people in all aspects of their business.

Our team is the key to our success. With nearly 7,000 employees worldwide, our main goal is to provide opportunities for our team members to learn, grow, and see their ideas come to life. We celebrate the unique differences that make us who we are and enable us to do the work we do.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve technical issues for our customers. You will act as a liaison between the customer and other internal teams, utilizing your expertise in complex networking environments.

Primary Responsibilities

  • Take ownership of customer/partner issues and ensure resolution
  • Log and track issues, questions, defects, and enhancement requests using PTC's case and SPR management tools
  • Research, diagnose, and troubleshoot customer/partner issues related to installation, configuration, operation, and best practices of PTC ALM solutions
  • Demonstrate accountability in solving technical problems in complex environments
  • Assist clients with managing IT environments, including maintenance and
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