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- Offer tailored insurance solutions that meet clients' individual needs.
- Maintain accurate and detailed records of customer interactions.
- Conduct outbound calls to customers to gather information and provide assistance.
- Drive sales growth by identifying new business opportunities and converting leads into loyal clients.
- Follow company policies and procedures in all customer interactions.
- Strong time management skills: attendance reliability and punctuality are essential.
- Excellent communication skills, both over the phone and in writing.
- Attention to detail and strong organizational skills.
- Strong problem-solving abilities.
- Willingness to obtain the required insurance licenses (we'll support your licensing journey)
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Customer Service Associate - Des Plaines, United States - Farmers Insurance - Chicago District Headquarters
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Description
Job Description
Job Description**Positions available in several agencies throughout the Chicagoland area**
As a Customer Service Associate, you will play a crucial role in providing exceptional customer service to our diverse customer base. You will be responsible for conducting outbound calls, analyzing customer needs, and providing appropriate solutions and recommendations. Your ability to communicate effectively will be essential in ensuring clear and accurate communication with our customers. Additionally, your strong problem-solving skills and attention to detail will enable you to address customer inquiries and resolve issues efficiently. This position offers the opportunity to work both independently and as part of a team, collaborating with colleagues to deliver outstanding service. If you are an individual with excellent communication skills and a passion for helping others, we would love to hear from you. Apply today to join our dynamic team
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Evenings Off
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Competitive compensation with uncapped earning potential
Responsibilities
Requirements