The person in charge of ensuring a positive and satisfactory experience for customers in the field of computing - Jena, LA, United States - Phoenix Industries

Phoenix Industries

Verified Company

Jena, LA, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Are you interested in helping shape the future of healthcare? Our company, Siemens Healthineers, is named in honor of our dedicated employees who are passionate about this cause.

Our name reflects their pioneering spirit and our long history of engineering in the ever-evolving healthcare industry.

We offer a dynamic and flexible environment that encourages personal and professional growth. Sound intriguing?

Then join our global team in Jena, LA as the Head of Customer Experience (f/m/d) for Computed Tomography.

In this role, you will drive the improvement of customer experience within CT and contribute to the success of Siemens Healthineers.

This position can be full-time or part-time with a minimum of 30 hours per week.

Your responsibilities will include managing the department and its personnel, as well as overseeing the strategic design, implementation, and optimization of customer experience initiatives within CT.

You will also be responsible for analyzing and measuring customer behaviors and sentiments, developing a roadmap for customer experience goals, and driving customer loyalty and retention.

To be successful in this role, you should have a university degree in business administration, management studies, or a related discipline, as well as several years of relevant experience in customer service or marketing in the healthcare industry.

Experience in Computed Tomography is a plus, as well as expertise in customer excellence and data analysis.

We are looking for a strong leader with excellent strategic thinking and leadership skills, as well as the ability to work in cross-functional matrix organizations.

You should also have a passion