Tourist Information Counselor - Fulton County, PA, United States - Commonwealth of PA

Commonwealth of PA
Commonwealth of PA
Verified Company
Fulton County, PA, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

THE POSITION:


DESCRIPTION OF WORK:


  • As part of this role, you will be responsible for delivering exceptional customer service to various stakeholders of the PennDOT Welcome Center, including the traveling public, tourism industry partners, internal customers, employees, and vendors. Your main focus will be to provide travelers with essential information to enhance their experience while visiting Pennsylvania, such as directions and recommendations for hotel accommodations to promote travel throughout the state.
  • Enhance PennDOT's tourism outreach initiatives and cultivate stronger relationships with industry partners by organizing special programs, conducting information tours, participating in travel shows, and coordinating related events. Additionally, you will be expected to assist with other travelrelated tasks as assigned by your supervisor or division manager to support the overall objectives of the Welcome Center Division.
  • Maintain proactive and wellinformed communication practices to streamline Welcome Center Division operations effectively. Collaborate closely with the Tourist Information Supervisor to address any inquiries, issues, or suggestions related to the Welcome Center staff and operational processes. By fostering open communication channels, you will contribute to the continuous improvement of customer service standards and operational efficiency within the division.
  • Interested in learning more? Additional details regarding this position can be found in the position description.
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Work Schedule and Additional Information:

  • Part-time Temporary "on call" employment.
  • Shifts vary and working hours are based on operational need.
  • Work hours are 9:00 AM to 5:30 PM, with a 30minute lunch.
  • On Call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week.
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Salary:_ _**In some cases, the starting salary may be non-negotiable.


REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY:


QUALIFICATIONS

Minimum Experience and Training Requirements:


  • One year of experience in work involving public contact;
    or:
  • An equivalent combination of experience and training.

Additional Requirements:


  • You must be willing and able to work in and commute to Fulton County PennDOT

Welcome Center:
I-70 Westbound, 1/2 mile north of PA/MD Border, Warfordsburg.

  • You must have one year of customer service experience.
  • You must have one year of work experience involving public contact.
  • You must have experience working with computers.
  • You must be able to perform essential job functions.

Preferred Qualifications (not required):


  • Level of Education

How to Apply:


Veterans:


Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).


If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Learn more about our Total Rewards by watching this short video


Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.


Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance

We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S.

holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good.

As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.


Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

  • Eligibility rules apply.
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