1st Level Support - Gypsy, WV, United States - Neptune Enterprises

Neptune Enterprises
Neptune Enterprises
Verified Company
Gypsy, WV, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
'We are experts in IT personnel and commercial specialists in temporary employment and service and work contracts. Our clients include IT system houses, IT manufacturers, and IT service providers.

For our renowned client, we are currently looking for several employees (m/f/d) for the locations
Bremen, Hamburg, Hannover, Berlin, Bonn, Flensburg, Leipzig, Erfurt, Dresden, Braunschweig, Frankfurt am Main, Stuttgart, or Nuremberg
or nationwide in


1st level support / 2nd level support

at multiple locations nationwide:


JOB PROFILE - ID 6043

RESPONSIBILITIES

  • Conducting 1st and 2nd level IT support in the service desk or IT helpdesk (partially possible from home office)
  • Remote error analysis and troubleshooting
  • Documentation of inquiries in a ticket system
  • Forwarding tickets to downstream support units according to agreed service level agreements (SLAs)
  • Maintenance of system data and knowledge database

REQUIREMENTS

  • Completed vocational training in the IT field (e.g. as an IT specialist (m/f/d), IT system salesman (m/f/d), computer science salesman (m/f/d), etc.)
  • Practical experience in IT support, user helpdesk, or IT help desk as well as in the use of ticket systems
  • Knowledge of current Windows infrastructures, the Microsoft Office product range, and standard hardware
  • Experience in installing and administering
More jobs from Neptune Enterprises
See all jobs of Neptune Enterprises