Service Assistant - St. Lawrence, United States - NovaWorks Solutions

NovaWorks Solutions
NovaWorks Solutions
Verified Company
St. Lawrence, United States

3 weeks ago

Savannah Johnson

Posted by:

Savannah Johnson

beBee Recruiter
Description

With over 300 employees at 9 locations in Wangen, Ravensburg, Lindau, Lindenberg, Leer, Aurich, Oldenburg, Wiesmoor, and Emden, we are well positioned. We have carefully selected our brands - Opel, Suzuki, Hyundai, Skoda, KIA, Ford, CROSSCAMP, and LAIKA - to offer our customers an optimal selection of attractive and high-quality vehicles.

Your responsibilities

  • You warmly welcome our customers at the reception area or on the phone and coordinate them to the different departments of the company.
  • You make telephone and personal appointments with our customers, taking into account the workshop's capacity.
  • You handle administrative tasks in the service department and ensure a smooth process for our customers. Additionally, you ensure that assigned tasks are completed in a timely and complete manner.
  • You are responsible for creating workshop orders according to the agreed appointments, including work position numbers, work instructions, and spare parts, as instructed by the service advisor or workshop manager.
  • You ensure compliance with guidelines for order acceptance, processing, work allocation, meeting deadlines, and final inspection.
  • You create invoices and credit notes as instructed by the service advisor or workshop manager.
  • You handle customer payments and are responsible for daily cash reports.
  • You are responsible for the disposition of rental vehicles, creating rental agreements, and subsequent
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