Customer Experience Representative - Easton, United States - Phillips Pet Food & Supplies

Phillips Pet Food & Supplies

Verified Company

Easton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

If you love pets, have a passion for doing good, and want to gain valuable experience in the tech space, see below

You'll be working alongside our Digital team to provide a wholesome, enjoyable experience for everyone of our online visitors and customers.

Responsible for the timely resolution of all questions, comments and issues, our Support Experts will handle incoming contacts through multiple channels and cover a variety of scenarios.

Position hours:
Thursday - Monday 1:30pm - 10:00pm - off Tuesday and Wednesday

Pay:
$15.00/hour

Qualifications:

2 years customer service experience
Experience working in the pet industry is a plus
Strong written and oral communication skills with a personable, patient demeanor our experts should make the customer feel like they are talking to a knowledgeable fellow pet owner who cares about their pet's needs.
Strong and intuitive computer skills; our system requires multitasking between a few different platforms with speed and efficiency. 50 wpm minimum.
Legitimate ability to multitask is required; we navigate multiple screens and systems on each contact and speed and proficiency is a must
A genuine love for animals. To communicate with our customers well, you must understand the pet owner's perspective. Providing great experiences starts with understanding the underlying emotion felt by the customer
Willingness to adapt to new technology and new systems/platforms. As a growing company, we're constantly analyzing our operations and looking for ways to improve our service. We need a team player who is flexible and ready for change on a moment's notice

Responsibilities:

Learn the basics of our customer service operations
Making changes to customer orders and profiles
Investigating problems by researching order history and troubleshooting
Knowledgeable about our services and product offering
Walk customers through site navigation, including checkout and product search
Attempt to save every cancellation request we get, using the tools provided in our platforms
Your performance will be graded based on your cancellation saves performance, quality scores, handle time and attendance
Report bugs, issues and suggestions whenever necessary using proper syntax
Participate in product and brand training sessions (in office) to advance your product knowledge
Anything and everything else that may fall onto your plate; you'll be expected to be nimble, intelligent and ready to tackle any changes, challenges or new tasks that come your way

INDPPFS