Service Bdc Office Manager - Shelburne, United States - The Automaster

Description

Automotive Business Development Center Office Manager

The Automaster is a well-respected, award winning, family owned automotive dealership group that has been servicing the North Country for over 50 years.

Our vision is to create a sustainable legacy that redefines luxury within our industry and inspires passion and confidence among our customers while remaining committed to our core values.

The Automaster is looking for a Business Development Center Office Manager to join our Service family. The BDC Manager will oversee the BDC representatives for each of our service departments.


Duties and Responsibilities:

• Oversee the BDC representatives
• Manage each of the service department schedules and appointment systems
• Receiving and promptly responding to inbound calls and online inquiries
• Identifying client needs and scheduling appointments, facilitating requests for visit
• Utilize various systems to answer customer questions on services performed
• Handle customer concerns with integrity and compassion
• Maintain a professional appearance and work space
• Complete followup calls

Minimum Qualifications:

• Previous management experience required
• Customer service background preferred
• Excellent oral, written and interpersonal communication skills
• Computer proficiency and basic typing skills
• Positive attitude with an upbeat, outgoing personality
• Exceptional organizational skills
• Attention to details

Benefits:

• Medical, Dental and Vision plans
• Paid Time Off
• 401k Matching
• Supplemental benefit plans
• Shortterm and Long-Term Disability, and Life Insurance paid by the company

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person