Customer Support Specialist - Azalea Park, United States - ZephyrTech

ZephyrTech
ZephyrTech
Verified Company
Azalea Park, United States

1 month ago

Meredith Sinclair

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Meredith Sinclair

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Description

About MakerVerse GmbH:
We are creating a new digital platform in the field of additive manufacturing. Our main philosophy is to bring together passionate individuals with the challenges of the future. We do not believe in rigid job descriptions or resumes, but instead seek diverse personalities who bring their talents, inspirations, and pioneering mindset to the table.

What do we offer?

  • Well-connected offices in Berlin (Prenzlauer Berg)
  • Room for development based on your performance and individually tailored development goals
  • We enjoy spending time together and foster team spirit through regular company events
  • We support remote work based on individual needs
  • Subscription for fitness with Urban Sports Club
  • Transportation benefits for BVG company card
  • 30 days of vacation
  • Free drinks in the office
  • Pet-friendly office

What can you expect?

  • You will respond to customer inquiries via phone, email, and live chat, providing timely and professional solutions
  • You will troubleshoot and resolve customer issues and complaints, utilizing the ticket system for efficient tracking and follow-up
  • You will provide detailed guidance to customers, particularly in improving their self-sufficiency in using our customer portal
  • You will conduct thorough follow-ups with customers
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