1st and 2nd level support employees in customer service" - Pleasant View, United States - Phoenix Innovations

Phoenix Innovations
Phoenix Innovations
Verified Company
Pleasant View, United States

3 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

I. We are looking for a 1st and 2nd level support employee in customer service (m/f/d) for our location in Münster at Pleasant View.


Secure, stable, and growth-oriented. These are the words that describe the markets for which UNIPLUS develops software solutions. For 40 years, UNIPLUS has built a solid customer base in the public sector and industry.
Support our customers in using our products.
Become a part of our team.

We offer a secure job in a stable market environment. You will have the opportunity to significantly shape software projects.
We work as a team and use short communication channels in project management, allowing you to quickly contribute and implement your ideas.
Do you value a secure job with pleasant office spaces and the option for home office?
Do you appreciate a good working atmosphere and performance-based pay? Then apply now and become part of our dedicated team.

II. Your tasks

  • Handling and resolving user inquiries
  • If necessary, forwarding inquiries to 3rd level support
  • Documenting inquiries and incidents in the service management tool
  • Creating documentation/handouts
  • Conducting trainings

III. Your profile

  • Good knowledge of Windows
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