Team Leader Customer Care - Clearmont, United States - Crimson Solutions

Crimson Solutions
Crimson Solutions
Verified Company
Clearmont, United States

3 days ago

Michael Johnson

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Michael Johnson

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Description
NOVENTI is the leading provider of software, financial services, and digital platforms in the European healthcare market.

Our services are aimed at all healthcare providers, such as pharmacies, physiotherapy practices, medical supply stores, nursing services, and medical practices.

We support our clients in digital transformation processes, such as e-prescriptions, offer hybrid solutions, and connect both service providers in the healthcare market and people with each other.

Founded over 120 years ago, our company, headquartered in Munich, now has over employees.

As a leading company in the field of healthcare IT, we are looking for a Team Leader Customer Care (m/f/d).

As a company dedicated to digital transformation, we are looking for employees in the customer service field to help facilitate our clients' daily operations and drive the company forward.

Team Leader Customer Care (m/f/d)

Munich, with home office option Your responsibilities:
You are responsible for personnel management and development. Your area of responsibility includes ensuring effective customer service by monitoring customer satisfaction. You are responsible for problem-solving and escalation management. You are responsible for work planning and coordination of employees. Monitoring service quality, identifying improvement potentials, and implementing measures for process optimization complete your job profile.


Your profile:
You are resilient and demonstrate resilience even in challenging situations. You work independently, are a team player, and are able to make well-founded decisions. Your ability to analyze problems and find creative solutions sets you apart. You have excellent oral and written communication skills, as
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