Us Operations Site Director - Brooklyn, United States - Vestiaire Collective

Vestiaire Collective

Verified Company

Brooklyn, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About the role \uD83D\uDDA5

What you will do \uD83D\uDC5C:

-
Leadership and Management:

Oversee the daily operations of the authentication center, ensuring all processes are running smoothly and efficiently
Lead, mentor, and develop a highperforming team, fostering a culture of continuous improvement and excellence
Establish and communicate clear performance expectations and metrics for team members
Conduct regular performance reviews and provide constructive feedback and coaching

- **Operational Efficiency**:

Develop and implement strategies to optimize operational workflows, reduce costs, and improve service delivery
Monitor key performance indicators (KPIs) and use datadriven insights to make informed decisions.
Identify and address operational bottlenecks and implement corrective actions as needed
Ensure compliance with all company policies, industry regulations, and safety standards (site/building management, security vendors, maintenance, trash etc...)
Lead several operations projects to improve Authentication Centers efficiency globally

- **Customer Focus**:

Ensure that the authentication center consistently delivers high
quality services that meet or exceed customer expectations
Implement customer feedback mechanisms to gather insights and drive continuous improvement.
Collaborate with customer service teams to resolve any issues or concerns in a timely manner

- **Strategic Planning**:

Work closely with senior leadership to develop and execute strategic plans for the authentication center
Participate in budgeting and financial planning processes, ensuring alignment with organizational goals
Identify opportunities for growth and expansion of services within the center

- **Collaboration and Communication**:

Foster strong relationships with internal and external stakeholders, including other operational sites, vendors, and customers
Communicate effectively with team members, providing regular updates on performance, goals, and initiatives
Represent the authentication center in meetings and presentations with senior leadership and other key stakeholders

Who you are:

Minimum of 710 years of experience in operations management, with at least 5 years in a leadership role
You are passionate about supporting and developing your team members
You are known for your strong communication and leadership skills
You have a proven track record of successfully managing and optimizing complex operational processes
You have strong analytical and problemsolving skills, with the ability to make datadriven decisions You have a customer centric mindset
You are comfortable navigating in multicultural environments, with changing priorities, where you can use your good judgment in sometimes stressful situations
Solutionoriented and change management
Experience in the authentication or similar industry is a plus

What we offer \uD83C\uDF81
A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project, you will be eligible to free shares

Annual salary of $115,000 - $130,000 + up to 20% annual bonus