Mechatronics Helpdesk - Cateechee, SC, United States - Golden Gate Group

Golden Gate Group
Golden Gate Group
Verified Company
Cateechee, SC, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

GEBHARDT Intralogistics Group:

The GEBHARDT Intralogistics Group is one of the leading providers of material flow and intra-company logistics systems.

For over 70 years, GEBHARDT has been developing customized complete solutions - from idea to full realization - in the areas of transport, material flow, sorting technology, assembly and storage technology, including control & automation, warehouse management systems, and IT integration.


RESPONSIBILITIES AWAITING YOU:


  • Initial contact for all customer inquiries regarding service through various communication channels
  • Troubleshooting of mechatronic malfunctions on the entire Gebhardt product portfolio
  • Instruction of customer personnel for troubleshooting using our Visual Assistance tool (Augmented Reality)
  • Technical support for field service technicians and service sales
  • Preparation and technical planning of service assignments, repairs, and modifications, including material requirements and duration of deployment
  • Forwarding of complaints to other support teams and monitoring of followup measures
  • Occasional onsite service assignments for customers
  • Temporary shift work and/or oncall duty

SKILLS YOU BRING:


  • Completed training as an electrician / mechatronics technician, preferably with further training as a technician or master
  • Several years of experience in commissioning and repair, ideally in intralogistics
  • Experience in direct customer support
  • Strong service orientation and communication skills
  • Good IT skills (MS Office)
  • Knowledge of SAP is an advantage
More jobs from Golden Gate Group
See all jobs of Golden Gate Group