Technical Support Specialist - New York, United States - Moorecroft Systems

Moorecroft Systems

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

An exciting opportunity to grow and advance your career awaits
Moorecroft Systems is hiring for a
Technical Support Specialist for a large, enterprise level client.

This is a ON SITE position with a 18+ month contract._

SOME TRAVEL MAY BE REQUIRED.

MUST HAVE EXPERIENCE:

2+ years of progressive experience in an IT related field
2+ years of progressive experience in customer service
Superior customer service and people skills
Comfortable with multitasking
Fluent with TCP/IP networking concepts
Proficient in both Apple and Windows OS and ecosystems
Advanced technical skills with emphasis on troubleshooting applicable to Apple, Windows physical and virtual setups

Basic Qualifications

Document and report on all work performed on behalf of customers in the form of tickets and reports.
Maintain fluency in OS (Operating Service) imaging, software installs and configuration, account management and all other relevant aspects of Disney and consumer technology.
Facilitate exact hardware and software inventory information.
Work with appropriate partners to expedite, escalate, and resolve issues impacting user productivity.
Create status reports and metrics (written and verbal) with emphasis on highprofile issues.
Adhere to company and business unit policies and standards.
Establish and maintain relationships with service providers, manufacturers, resellers and contractors.
Proactively monitor, assess and address business requirements.
Create support and informational documentation as the need arises.
Retail or hospitality experience is a plus.
Linux/Unix experience not required but is a plus.
Enterprise technology experience is a plus.
Apple certification is a plus.