Customer Service Representative - South Bend, United States - Alicks Home Medical Equipment Inc

Alicks Home Medical Equipment Inc
Alicks Home Medical Equipment Inc
Verified Company
South Bend, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Status:
Hourly Non-Exempt Full time


Hours:
Monday ? Friday 9:00AM ? 6:00PM

  • Overtime:_ As needed

Expectation:
Minimum 40 hours per week.


Reports to:
Branch Manager


ESSENTIAL FUNCTIONS:

Talks with customers by phone or in person and receives orders for delivery, pick-up, discontinuance,

maintenance or changes in service.

  • Fills out order forms, determines charges and coverage for service requested, collects copays, and
inserts data into information system.

  • Solicits sale of new or additional services.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to
designated departments for investigation.

  • Files and/or creates patient records.
  • Demonstrate the knowledge, skill, and ability necessary to recognize and provide age specific care in
the treatment, assessment, and education of patients of various ages.

  • Participates in Improvement of Operational Performance (IOP) activities.
  • Participates in traditional and elearning programs.
  • Works effectively with other company employees, managers, and departments.
  • Performs all job functions with Company Mission, Vision, and Goal Statements in mind.
  • Other duties as assigned.
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