Associate, Client Success - Philadelphia, United States - ChargeItSpot

Description

About ARC
ARC is an intelligent device management system from the makers of ChargeItSpot.
ARC lockers are designed to secure, track, and charge company-owned handheld
devices that employees use to do their jobs (e.g. package scan, inventory check,
mPOS, etc.). ARC exists to reduce the number of missing devices, recover lost
productivity, and eliminate wasted payroll consumed by managers and associates.

At ChargeItSpot, we surround ourselves with independent thinkers who are detail
oriented, and customer obsessed. Our clients have routinely called us "the most
talented team they've ever worked with." We value determination, resourcefulness,
imagination, and follow through; we want people who are ready to get things done.

Our focus is fierce, but it's not all hard work. We take time to get to know each other
through a daily game of Jeopardy in the office, meals together, and nights out for
karaoke. We operate a hybrid work model, with most team members working in the
office 1 or 2 days a week, and the rest remotely.

Want to know more about us? Check out our core values


About the Role
ChargeItSpot is looking to bring on an energetic and ambitious Associate, Client
Success (ACS) to oversee, build upon, manage, and expand client accounts. The
communication skills, strategic aptitude, and detailed execution skills. This is a diverse
role that requires a natural ability to multi-task in a dynamic, fast-paced environment.
Projects will vary from coordinating logistics with our Operations team, to providing
feedback from the field to our Product team, to assisting in conversations and materials
for our Sales team. This is truly a cross-functional, inter-departmental role that is always
focused on creating an unrivaled client experience.


Responsibilities
The ACS must be comfortable extrapolating valuable insights and compelling

stories from large sets of data. ChargeItSpot solutions capture extensive
consumer insights, so it will be up to the ACS to tell a compelling and informative
story with data.

• On that note, the ACS must be comfortable creating interesting presentations

(PowerPoint, Keynote, Prezi, etc.) and ready to speak comfortably in front of
groups of executives.

ChargeItSpot

• The ACS should be an organized and efficient communicator— bonus points for

quickly and thoroughly.

must be willing to occasionally break out of the city of brotherly love to visit
clients in other markets. The ACS should expect to travel one to two times a
month in 2-3-day intervals.

• As a member of the Client Success team, you will need to be selfmotivated,

highly organized, and ready to tackle new tasks quickly and efficiently. This is a
cross-functional role that will interface with all aspects of our organization from
Sales to Operations, Engineering, Product and Customer Support. You must
possess a unique blend of business and technical savvy, a big-picture vision, and
the drive to turn that vision into reality.

• The ACS must be able to observe, think critically and innovate. ChargeItSpot is a

startup, so we expect all team members to contribute to make our business
better and help us grow.

Qualifications
Excellent communication skills - written, verbal, presentation and social- Organized and able to multitask in a rigorous environment

• An eye for design and aesthetics
• Capability to merge data analytics with storytelling to cultivate desired outcomes
• Tenacity and a strong work ethic
• Appreciation for the importance of details
• Willingness to tackle a breadth of novel projects
• Ability and willingness to travel to visit clients as needed to foster relationships
• Bachelor's Degree or equivalent working experience
• Experience working with large retail companies is a plus

Location
We are headquartered in Philadelphia, PA, but have moved to an office-optional work
of their onboarding. Periodic travel to the office and to meet with clients/prospects is
expected.


Benefits
Health, dental and vision insurance- Health Care FSA

• 401k plan with matching company contributions

ChargeItSpot

• Paid time off
• Hybrid or remote work environment

If you have the unique combination of skills and qualities we are looking for, please

• ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability_

- without regard to race, color, religion, sex, national origin, disability, marital status or sexual_
- orientation, in accordance with federal and state law._