Intake Coordinator - Manchester, United States - Easterseals NH

Easterseals NH

Verified Company

Manchester, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Since 1936, Easterseals New Hampshire has provided exceptional services to ensure we change the way the world defines and views disability by making profound, positive differences in people's lives every day.

Easterseals NH services include early childhood centers of excellence, medical rehabilitation, camping and recreation, vocational services, senior services, substance use treatment, adult day programs, community-based services, individual service options, transportation services, residential service options, and veterans services.

We are looking for an Intake Coordinator to join our team

Job Qualifications:

Bachelor's Degree in Human Services/Administration, OR
Eight (8) years' related experience may be substituted for the degree
Three (3) to five (5) years related experience
Valid driver's license and reliable transportation

Responsibilities:

Respond to all inquiries for Adult Programs and other programs in a prompt and appropriate manner.
Complete initial intake interview, gathering all pertinent information and triage referrals into the program ensuring optimal program placement. This includes timely and accurate data entry of client information.
Understand the funding sources and rates for programs. Additionally, understand the intake criteria for programs and have the ability to determine appropriate referrals.
Be familiar with community resources and provide referrals and outreach to external agencies, as needed.
Work with Program Supervisors to ensure optimal workflow efficiency and work with the Business Analyst to produce regular dashboard reports for leadership.
Maintain an active wait list and regularly communicate with individuals on the wait list.
Possess the skills to deescalate and manage difficult conversations.
Work collaboratively with program leadership to understand program capacity and ensure a seamless transition for the customer.
Maintain confidentiality and demonstrate appropriate discretion when representing or acting as a liaison for the supervisor with visitors and/or telephone contacts.
Work with program staff to ensure a warm hand off and appropriate follow through.

Compensation:
$45,000 a year

Hours:
This is a full-time position, Monday - Friday, 40 hours per week

We offer a comprehensive benefits package for full-time, eligible employees, including:

Medical, Dental, Vision, Life & Disability
Paid Time Off (PTO) begins accruing on your first day
10 Paid Holidays includes a Floating Holiday of your choice
403 (b) Employer Match up to a maximum of 3%
Tuition Reimbursement after one year of employment
Employee Assistance Program
Federal student loan forgiveness eligibility and student loan repayment for qualifying positions
Employee Discounts
Wellness Programs: Health coaching, onsite and remote nutritional counseling services, remote and onsite fitness classes, reimbursement programs for weight loss & tobacco cessation
All Employees of Easterseals NH are now eligible for DailyPay, a new optional benefit that allows you to access your pay whenever you need it.

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

EOE