account manager - Buda, United States - Texas Disposal Systems

Texas Disposal Systems Buda, United States

2 weeks ago

Description

JOB SUMMARY

The Account Manager is responsible for the establishment and retention of commercial, construction, or event services to existing customers, resolving escalated customer issues and meeting monthly retention goals.

CORE RESPONSIBILITIES

Meet monthly retention goals.
Make regular contact and conduct site visits with existing customers in your assigned territory.
Sell services by demonstrating knowledge of a customer's service needs and resolving service issues.
Support sales revenue growth by providing outbound sales leads reported from undersold services.
Resolve escalated customer issues within the assigned territory.
Secure updated contract agreements and service addendums from customers.
Processing customer cancellation requests.
Educate customers on contract detail and offer service solutions.
Respond to customer voicemails, emails and other communication by end of the following business day.
Collaborate with New Sales Representatives to assume account management for new accounts within your territory.
Participate in departmental meetings.
Coordinate with the Commercial Care team to ensure timely work order processing for services.
Other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS

High school diploma or its equivalent
One year of sales experience or three years of customer service support
Must exhibit a professional appearance and telephone demeanor
Basic proficiency in the use of Microsoft Office Suite products - e.g. Excel, Word, Outlook, PowerPoint
Must demonstrate strong verbal and written communication skills
Must be detail-oriented, demonstrate a strong work ethic and be willing to adapt to change
Demonstrated ability to think analytically and problem solve
Must be able to work well with internal customers at all levels of the company
Reliable transportation to travel to customer or prospect sites

PREFERRED SKILLS & QUALIFICATIONS

College degree
Experience using a prospect database

REQUIRED LICENSES & CERTIFICATIONS

Valid Class C driver's license
Safe driving for the last three years

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