A Service - Barceloneta, PR, United States - Redwood Ventures
Description
COMPANY PRESENTATION
Air Liquide is the world leader in gases, technologies, and services for industry, health, and the environment. Our company offers innovative solutions based on constantly improving technologies.
We produce industrial gases such as oxygen, nitrogen, argon, and specialty gases, as well as other gas solutions such as hydrogen.
Our 64,500 employees are present in 78 countries, working for our customers. Dynamic and creative. Innovative and lively.DESCRIPTION AND ACTIVITIES OF THE COMPANY UNIT
Air Liquide Group has been active in Germany for over 100 years. Today, we have 4,400 employees, serve 100,000 customers, and care for over 200,000 patients.
In all major industrial regions of the country, Air Liquide offers innovative solutions - gases, equipment, and services - for various sectors, from the automotive industry to healthcare, aerospace, metallurgy, and the chemical, agricultural, and food industries.
RESPONSIBILITIES AND DUTIES 2nd level support**- Support/advice, setup, provision, return, and repair of user devices, such as computers, fixed and mobile phones, iPads, peripherals, multifunction printers
- Coordination and forwarding of relevant requests to the appropriate departments
- Ensuring service availability/service restoration within the framework of the applicable service level agreements. Escalation
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