IT Support employee - Oneida, United States - Cascade Ventures

Cascade Ventures
Cascade Ventures
Verified Company
Oneida, United States

3 weeks ago

Savannah Johnson

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Savannah Johnson

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Description

Are you looking to work in a modern environment with state-of-the-art technology and a pleasant atmosphere? Do you value open and collegial communication and want to be part of a young and personal team? Do you have a solid education in the IT field, professional experience, and are seeking a stable and long-term position?

If so, join our team and take on the responsibility for the following tasks:

  • 1st and 2nd level support
  • Handling customer inquiries, both over the phone and through our ticket system
  • Documenting the handling process
  • Creating and revising knowledge base articles
  • Potentially taking on individual projects beyond support, depending on qualifications

You will support our 4-person support team and the remote service group leader. Your working conditions are modern and professionally designed. With 18 full-time employees, our age structure is well-mixed. We value a good working atmosphere and promote it through various measures. We have short decision-making processes.

What you should bring:

  • Proficiency in IT
  • Proficiency in Office
  • Strong verbal and written communication skills
  • Ability to understand complex relationships
  • Responsible and conscientious work ethic

A complete application includes a cover

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