Customer Experience Associate - Washington, United States - The Exchange

The Exchange
The Exchange
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence.

Your love for fashion and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to complete their look.

Our customers will find it easy and fun to shop apparel and accessories thanks to your expertise and trend-savvy advice.


  • We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
  • So what can you expect as a Customer Experience Associate
  • Apparel & Accessories at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let them know you'll be right with them
  • Listen to customer needs; ask appropriate followup questions to ensure you offer appropriate pieces that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere.

However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you


Grade

  • 1

Job Tier

  • 0

Career Area

  • Retail Operations

Supervisor

  • No

Job Qualifications

  • Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
    Additional Qualifications/Requirements
  • POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID VACATION AND SICK LEAVE. ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. HAS A POSITIVE ATTITUDE, A TEAM PLAYER. ABLE TO LIFT MORE THAN 40 LBS. THIS POSITION IS LOCATED AT THE LEWIS MAIN STORE WORKING PREDOMINATELY THIS POSITION IS AT JUNIOR'S CLOTHING DEPT.
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge

Additional Qualifications/Requirements:


  • Excellent attention to detail
  • Willing to crosstrain and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred

Salary Minimum
- $16.28


Salary Maximum
- $21.05


Facility Name

  • JBLM-LEW MAIN STORE

Major Duties

  • Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
  • Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
  • Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
  • Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
  • Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
  • Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts securi
More jobs from The Exchange
See all jobs of The Exchange