A Service Desk Project Manager is responsible for overseeing the management and implementation of a service desk project - Enemy Swim, United States - Nexus Innovations

Nexus Innovations
Nexus Innovations
Verified Company
Enemy Swim, United States

2 days ago

Michael Johnson

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Michael Johnson

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Description

We are seeking a dedicated and experienced Service Desk Project Manager to join our team at Enemy Swim. As a member of our IT Service Desk team, you will be responsible for leading projects that aim to enhance our customers' service desk experience. You will collaborate closely with stakeholders to understand their needs, develop effective solutions, and deliver successful outcomes.

Responsibilities:

  • Lead the planning, execution, and monitoring of projects to improve the Service Desk experience
  • Identify opportunities for improvement within the Service Desk
  • Develop and implement solutions to optimize service desk processes
  • Collaborate with stakeholders from various departments to understand requirements and develop solutions
  • Analyze service desk data to identify trends and patterns
  • Create reports and presentations to showcase project progress and results
  • Ensure compliance with SLAs and KPIs
  • Promote a customer-centric culture within the service desk

Requirements:

  • Minimum of 3 years of experience in IT Service Desk or a related field
  • Fluent in German (minimum C1 level) and proficient in English
  • Strong analytical and problem-solving skills
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