Knowledge Management Product Specialist - Washington, United States - Evoke Research And Cons

Evoke Research And Cons

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market.

We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more.

We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance.

Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees' ideas and act on suggestions for change and development as a firm.

Evoke is seeking a
Knowledge Management Product Specialist to join our team

Responsibilities:

Collaborate with system users to identify system training needs and technical issues and provide guidance and/or issue resolution.
Identify potential system enhancements and/or knowledge base updates based on user needs and feedback and coordinate with development teams to prioritize and implement viable solutions.
Manage daytoday client relationships and communications and represent ECS at client progress meetings and briefings.
Develop and deliver training to various line of business stakeholders, and end users who will be publishing content within the tool
Plan, organize, and facilitate crossfunctional meetings with business stakeholders and IT staff and work with client to manage external stakeholder relationships.
Capture and archive meeting/discussion notes, communication action items, and followup for completion.
Manage project status reporting, scheduling, action item tracking, risk and issue plans, etc.

Professional Experience and Skills:

Experience maintaining and updating knowledge databases.
Experience improving knowledge management practices.
Experience with eGain as a knowledge management platform.
Minimum of 2 years of experience in a consulting ("trusted advisor") role and/or managing relationships with diverse groups of product users.
Project Management certification (Project Management Professional, Agile, Certified Scrum Master).
Must be able to obtain a Public Trust Clearance.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the technology space.
Excellent communication and interpersonal skills to develop and maintain strong relationships.
Demonstrated ability to collaborate effectively at all levels of the organization, from executives to frontline clerical personnel.
Expert proficiency with Microsoft PowerPoint, Excel and Word.
Strong analytical and problemsolving abilities.
Ability to take initiative and work independently.
Solid time management skills with ability to adapt as priorities change.

Education and Years of Experience**:

BA/BS Degree in related field
6 years of experience minimum required

Security Clearance

Work Location

Washington, DC (Remote w/ occasional meetings onsite)

Benefits Offered:

This position is paid a base salary based on job family, experience and skill level.
Health benefits include medical, prescription, dental, and vision plans.
Company paid Life Insurance coverage, Shortterm and Longterm Disability coverage.
Health Savings Account or Flexible spending accounts.
401(k) with discretionary company match.
Paid time off (PTO) program and eleven (11) paid holidays.
Additional time off benefits include parental leave, bereavement leave, volunteer hours.
And more

Evoke is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship, national origin, ancestry sexual oriented, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors protected by local, state, or federal law.