Housekeeping Supervisor - Chicago, United States - Viceroy Hotels

Description

Viceroy Chicago, located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago offers a locally-inspired luxury experience with 180 guestrooms, including 18 suites.

Explore modern, Midwest flavors at the hotel's restaurant or head up to the rooftop bar, pool and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago's iconic, soaring skyline.

General Responsibilities Include:

• Train new colleagues on daily tasks, policies, and procedures
• Inspect rooms and ensuring the meet the highest standards of cleanliness
• Help with daily operations and coordination of the department
• Perform supply inventory
• Open and close Room Attendant assignments
• Conduct lineup meetings
• Perform general cleaning tasks and Room Attendant duties as needed using standard hotel cleaning products to adhere to health standards
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
• Verify rooms are vacant and initiate maintenance requests
• Welcome, Greet, and escort guests
• Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees
• Maintain a flexible schedule to meet the needs of the hotel

Skills/Knowledge Required:

• Possess a positive attitude
• Must be service oriented
• Must be a team player
• Must be proficient in MS Word, MS Excel, and Outlook
• The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.

• Flexible schedule

• Willing and able to work shift duties that may include evenings, nights, weekends and holidays

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
• Must be able walk, stand and exert well placed mobility for up to eight (8) hours
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Qualification Standards:


Education:
High school or equivalent education preferred


Experience:1 to 2 years' previous experience in a similar position in a luxury hotel preferred


Licenses or Certificates:
none


Grooming:
All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided


EEO

Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees.

Please review this important notice:

Experience:
Required

years: 1 to 2 years' previous experience in a similar position.

Preferred

• 1 year(s): Experience in a luxury hotel preferred.

Education:
Preferred

• High School or better