Administrative Assistant/entry Level Job File - Alexandria, United States - SERVPRO of Alexandria/Marlton/Morningside

SERVPRO of Alexandria/Marlton/Morningside

Verified Company

Alexandria, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
Dental insurance
Free food & snacks
Health insurance
Vision insurance

_Do you love helping people through difficult situations?_
Then don't miss your chance to join
SERVPRO Of Alexandria as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"

As a valued SERVPRO__ Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities.

Perform general office duties, such as drafting correspondence, filing, and creating reports. We will train you.

Responsibilities:

Provide excellent customer service
Receive general phone calls and greet visitors
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing dispatch reports
Coordinate crew and job scheduling
Perform general administration duties
Assist other departments, as needed
Monitor job file status and job file audit status
Maintain job file WIPs
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Create preliminary estimate
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and the audit process
Perform job closeout

Qualifications:

1+ year(s) of administrative or officerelated experience and business experience
Working knowledge of current business software technologies is required
Experience in the commercial cleaning and restoration or insurance industry is desired
Customer service experience, quality assurance, and scheduling a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very selfmotivated and goaloriented
Capability to work in a fastpaced, teamoriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associate's/Bachelor's degree preferred
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever._
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever._