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Senior 9-1-1 Telecommunicator - Houston, United States - City of Houston, TX
Description
Applications accepted from:
ALL PERSONS INTERESTED
Job Classification:
Sr Telecommunicator
Division:
Houston Emergency Network
Location:
Houston Emergency Contact Center 5320 N. Shepherd
Work Days & Hours:
ROTATING SHIFTS & OFF DAYS
The Houston Emergency Center is seeking a responsible and detail-oriented person for Senior 9-1-1 Telecommunicator.
This position is responsible for receiving and processing all emergency calls by telephone including request for emergency assistance for fire related incidents as well as for emergency medical situations.
Responsibilities also include entering data into the Computer Aided Dispatch System; operate associated digital telephone and recording equipment; operating a telecommunications device for the hearing impaired (TDD).
Provide pre-arrival instructions to citizens requesting assistance from Houston EMS. Responsibilities will also include processing combined event calls (calls requiring both Fire/EMS and police related emergencies).
YOU MUST BE AVAILABLE TO WORK ANY OF THESE SHIFTS FOR THE FIRST TWO YEARS, OR ANY SHIFT CHANGES THAT OCCUR.
THE FIRST TWO (2) YEARS YOU WILL FLOAT AMONG ALL THREE (3) SHIFTS
6:00am - 2:30pm
2:00pm - 10:30pm
10:00pm - 6:30am
Or as Assigned
All positions in the Houston Emergency Center (HEC) are designated as TIER I (First Responder) Employees, and will require you to work long hours in emergency or disaster situations that may require you to be away from your home and/or family for extended periods of time.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.
The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal.
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Two years of experience as a Telecommunicator in an emergency communications facility or as a call taker in an environment served by an Enhanced 9-1-1 System are required.
MINIMUM LICENSE REQUIREMENTS
Must provide certification of successful completion of a telecommunications training program in compliance with the Texas Commission on Law Enforcement (TCOLE) guidelines within one year of hire/promotion date.
Preference will be given to those applicants with experience in an environment similar to Public safety (e.g., Police, Ambulance or Fire).
Bilingual skills (Spanish:
speak, read, and write) are highly preferred. Due to constant communication with citizens, quality customer service experience is critical.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Must be able to pass a City-administered PC keyboard test proficiency of 30wpm and a CritiCall skills assessment test to move further through the selection process.
SAFETY IMPACT POSITION YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at:
.
To view your detailed application status, please log-in to your online profile by visiting:
. or call
If you need special services or accommodations, call (TTY
If you need login assistance or technical support call
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
