Patient Referral Scheduler - New York, United States - NYC Health + Hospitals

NYC Health + Hospitals

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About NYC Health + Hospitals:

NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release.

In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support.

In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities.

CHS is also a pivotal partner in New York City's criminal justice reform efforts.

Summary of position:

Under the general supervision of the Assistant Director, the Clinical Coordinator/Scheduler is responsible for scheduling, reconciling, and following up on patients' specialty clinic appointment outcomes on Rikers Island and Borough-based jails.

In addition, the Clinical Coordinator/Scheduler liaises between CHS Clinic Staff, Clinical Leadership, and the NYC Department of Correction to facilitate patient access to specialty healthcare.

Preferred Skills:

Knowledge of EMR Systems and Advance Microsoft Office Suite proficiency, including Excel and PowerPoint
Detailoriented and strong written and verbal communication skills
Ability to generate data reports from single and multiple systems
A high level of professionalism, courtesy, a strong work ethic, integrity, regard for confidentiality, and the ability to work with discretion on sensitive matters
Ability to adapt to new situations, collaborate with team members, and work under pressure with mínimal supervision, when necessary

Examples of Typical Tasks:

Processes referrals for specialty care and scheduling of inperson or telehealth appointments as recommended by the medical service
Administrative review of specialty care referrals:
Includes confirmation of clinical prerequisites, patient's availability before appointment, rescheduling, reconciliation and notification to the clinical staff of appointment changes
Provides relevant information to assist with inquiries related to patient access to specialty care upon request
Assists in planning and development of new workflows to improve and streamline current scheduling procedures as needed
Presents progress reports related to the respective task assigned upon request
Ability to provide data reports for assigned specialty clinics upon request
Ability to handle a high call volume, receive and disseminate critical information related to medical services
Other duties as deemed necessary

Responsibilities:

A Master's degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and
Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or
A Baccalaureate degree from an accredited college or university in disciplines listed in "1" above; and
Three (3) years of full-time experience, as described in "2" above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in "2" above; or
A satisfactory equivalent combination of education, training and/or experience.

Note:
Certification or licensure may be required.

How To Apply:

NYC Health + Hospitals / Correctional Health Services

Talent Acquisition:

Human Resources Department

55 Water Street, 18th Floor

New York, NY 10041

Attn:

Talent Acquisition:
NYC Health and Hospitals offers a competitive benefits package that includes:

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs