General Manager Palihouse Santa Monica - Palisociety

Palisociety
Palisociety
Verified Company
Santa Monica, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description

GENERAL MANAGER | PALIHOUSE SANTA MONICA

POSITION PROFILE

ABOUT ARRIVE PALIHOUSE SANTA MONICA


Located on a quiet residential street, and just a short walk from Third Street Promenade, Palihouse Santa Monica is a boutique beach lodge featuring 38 stunning guest rooms, a lush courtyard, and gracious lobby.

In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced Mediterranean Revival Architecture.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Santa Monica

**THE TASK AT HAND:

Directing Team Members:


  • Ensure that the hotel operates in a way that follows the Company's unique approach to the community and authentic servicedriven hospitality.
  • Promote a positive work environment for all employees, ensuring that all employmentrelated processes comply with local, state and federal regulations.
  • Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent followthrough and accountability.
  • Prepare and perform performance management evaluations.
  • Guide team members in their jobs and development.
  • Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.
  • Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.
  • Verify that regular ongoing communication is happening within the departments (e.g., preshift briefings, team meetings, etc).
  • Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals.
  • Create and ensure all SOP's, policies, procedures and service standards are followed.
  • Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
  • Accept responsibility for the health, safety and welfare of the hotel guests and employees.
  • Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
  • Communicate followup actions to team members as necessary.
  • Meet with the Senior Director of Hotel Operations on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.
  • Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members.

Managing Guest Experience:


  • Continuously strive to improve and maintain guest experiences.
  • Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews.
  • Respond to and handles guest problems and complaints.
  • Stay visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Facilitate daytoday creative solutions to address any obstacles in implementing the best guest satisfaction results possible.
  • Manage and coach team members on guest recovery and service.
  • Achieve quarterly trip Advisor review goals

Property Maintenance & Housekeeping:


  • Monitor condition of properties, cleanliness, cost control, and quality of product and service.
  • Ensure the hotel is well maintained.
  • Conduct comprehensive weekly walktroughs with housekeeping, housemen and maintenance team members.
  • Ensure quality of furniture, fixtures and other items are up to hotel standards.
  • Supervise the preventative maintenance and regular scheduled cleaning programs.
  • Obtain quotes and resolve repair needs ongoing.
  • Manage relationships with suppliers and purveyors.
  • Work with the Company's Design Studio Manager(s) to facilitate ongoing FF&E requirements.
  • Drive monthly housekeeping as well as maintenance review meetings.

Property Cost Control & Managing Revenue Goals:

  • Monitor Operations performance against budgets.
  • Manage property departmental checkbooks on a weekly basis.
  • Reviews labor standards on a weekly basis to ensure satisfactory controls are in place.
  • Focus on maximizing the financial performance of the department.
  • Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses.
  • Ensure property repairs and upgrades are performed in a cost effective and timely manner.
  • Drive monthly cost review meetings with department heads.
  • Confer with Controller on an ongoing basis.

Financial Reporting and Owner Relations:


  • On a monthly basis, work with the Senior Corporate Director of Operations and the Accoun
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