Configuration Technician - Bethesda, United States - Computer World Services

Computer World Services
Computer World Services
Verified Company
Bethesda, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Key Tasks and Responsibilities


Configuration Management Support:


  • Assist in documenting and maintaining configuration items (CIs) in the Configuration Management Database (CMDB).
  • Work closely with Configuration Managers to ensure accurate records of hardware, software, and related components.
  • Help baseline the current set of CIs and ensure they are properly documented and controlled.
  • Track changes to configuration items, ensuring updates are accurately reflected in the CMDB.
  • Collaborate with stakeholders to verify and validate CI information, maintaining data integrity.

Change Management Support:


  • Assist Change Managers in assessing the impact of proposed changes on configuration items.
  • Provide support in identifying related configuration items affected by change requests.
  • Help ensure that changes are properly documented and recorded in the CMDB.
  • Assist in verifying and auditing changes to configuration items to ensure accuracy and compliance.

Continuous Improvement:


  • Participate in continuous assessment of Configuration Management processes and practices.
  • Identify areas for improvement and provide input to enhance the efficiency and effectiveness of configuration management activities.
  • Collaborate with team members to implement approved improvements and changes.
  • Stay updated on industry best practices and trends in Configuration Management to contribute to process enhancement efforts.

Job Requirements:
Education & General Experience

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • 2+ Years experience supporting configuration and change management environment, requirements gathering, and documentation.
  • Experience with at least two of the ITIL processes: configuration, change, release, production migration.
  • Knowledge of Configuration Management principles and practices.
  • Familiarity with Configuration Management tools and databases, such as ServiceNow.
  • Knowledge of IT infrastructure and support.
  • Experience developing, writing and implementing SOPs.
  • Strong attention to detail and organizational skills.
  • Good communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong experience with Microsoft Office Suite (Excel and PowerPoint).
  • Eagerness to learn and adapt to evolving technologies and processes.
Certifications

  • ITIL 4 Certification (preferred)
Security Clearance

  • Public Trust Moderate (Tier 2)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

  • May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
  • May require lifting and carrying heavy equipment.
Computer World Services is an affirmative action and equal employment opportunity employer.

Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.


Job Snapshot:


Employee Type:
Full-Time


Location:
Bethesda, Maryland, US, MD (Hybrid)


Job Type:
Government, Information Technology, Other


Experience:
Not Specified


Date Posted: 04/11/2024


Job ID: 4221/3132/20773
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