- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Supervises Player Services team members and assists with guest interactions and transactions as needed.
- Assists Player Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
- Notifies slot technicians when machine malfunctions require technical assistance.
- Assists with the execution of contests and promotions.
- Provides feedback to management.
- Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
- Writes and submits shift and other reports required to document shift activity.
- Complies with all internal controls and procedures related to departmental operations.
- Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
- Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Ability to extend complementary services in accordance with the approved comp matrix.
- Performs other duties as assigned.
- Must be 18 years of age or older.
- High school diploma or equivalent.
- One or more years in casino related experience.
- Excellent customer service and interpersonal skills.
- The ability to motivate staff through a teamwork approach.
- Ability to communicate with team members and guests
- Excellent communication skills, both written and oral.
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
- Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
- Frequently required to stoop and kneel.
- Must occasionally lift up to 25 pounds.
- Able to work with others while maintaining a positive and courteous demeanor.
- Ability to work in a noisy and smoky environment.
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Player Services Supervisor - Philadelphia, United States - Rivers Casino
Description
Engagement Expectations:We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
