A Helpdesk Support Agent is a professional who provides assistance and technical support to customers or clients who are experiencing issues with a product or service - Biscoe, United States - Omega Enterprises

Omega Enterprises

Verified Company

Biscoe, United States

3 days ago

Posted by:

Michael Johnson

beBee Recruiter

Description

About our company:

XPRON SYSTEMS GMBH has been a successful 24/7 IT service provider since 2005, offering a variety of IT services with over 15 years of experience in User Helpdesk (UHD), commercial and technical hotline solutions, and as an IT system house.

With more than 200 employees at our location in Neuss, who work in User Help Desk (1st, 2nd and 3rd level support), 24/7 service center, and management - sales, team leadership, project management, quality management, in-house training, accounting, marketing, and PR.

At XPRON, we value and support your talents, and we also make sure to have fun. With our flexible working hours (24/7 operation), ongoing training and development, company events and summer parties with all colleagues, and a modern workplace equipped with free drinks such as filtered water and tea, we offer many advantages for a successful start with us.

Your responsibilities at XPRON:

As a Helpdesk Support Agent in 1st level support, you will be responsible for providing telephone support and advice to our customers in German and English:

Recording technical issues related to broadband internet access (e.g. DSL, FTTH, or coaxial network)

Classification, documentation, resolution, and