- Serving as the first point of contact for company employees seeking technical assistance over the phone or email.
- Performing on premises and remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by internal company employees.
- Improves company references by writing and maintaining documentation for internal Knowledge Base system.
- Maintain service level agreements for employee trouble tickets.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Follow-up with customers to ensure issues are resolved.
- Accomplishes information systems and organization mission by completing related results as needed.
- Escalate issues to the next Tier with next level of difficulty.
- Install, make changes, and repair computer hardware and software.
- Ability to work to tight timelines.
- Proficiency with core Microsoft Office 365 Tools (Outlook, Power Point, Excel, and Word).
- Understanding and experience of parking technology solutions would be an advantage.
- Excellent logical and problem-solving abilities.
- Microsoft training and certification will be considered a strong asset.
- Experience working in a fast-paced environment.
- Self-motivated and self-directed.
- Detail oriented in order to keep detailed notes on tickets.
- Highly organized to keep Help desk tickets order.
- Ability to diagnose and resolve basic computer technical issues.
- Ability to lift, push and pull at least 25 pounds.
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Network Technician - Hartford, United States - LAZ parking
Description
LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, were the experts
We are also a PEOPLE FIRST company. We often say, parking is our industry, but people are our passion. Our mission is to create opportunities for our employees and value for our clients. If youre looking to join a growing company led by passionate people committed to being the best contact us today
The Spirit of the Position
The Network Technician Level 1 is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure LAZ Parking employees satisfaction and ability to properly operate any technology or applications they may be having trouble with.
Responsibilities
Education
Preferred but not required: Associate degree in a technology field or working on obtaining associate or bachelor's degree in related field.
Experience
Basic knowledge of computer troubleshooting and network technologies.
Skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ participates in E-Verify
