Intern Customer Communication - Aurora, United States - Quantum Innovations

Quantum Innovations

Verified Company

Aurora, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Student Employee Customer Dialogue (m/f/d) Credit and Debit Cards

We are the leading company in credit card processing and have had strong partnerships since our founding. Our shareholders are Deutsche Kreditbank AG (DKB) and the Bavarian savings banks. Our claim "Always good cards." means to us to always give our best together - both in terms of innovative products and excellent service to our customers. In order to continuously meet this demand, we are looking for people who share this drive with us and want to shape the future of cashless payment together with us. And of course, our employees also have "Always good cards." with us.

Your tasks

After your training, you will independently process written customer inquiries (B2C, B2B) in German on all topics related to credit and debit cards.

You compile all necessary documents for processing customer inquiries from the corresponding databases and IT applications.

You keep track of all inquiries and work with various internal departments to answer them. This gives you the opportunity to get to know many facets of a professional payment service provider.

When answering inquiries, you pay attention to compliance with timings and, if necessary, response deadlines from inquiring savings banks and lawyers.

Occasionally, you support your colleagues in organizing events