Front Desk Supervisor - Long Beach, United States - Linchris Hotel Corporation (Allegria Hotel)

Linchris Hotel Corporation (Allegria Hotel)

Verified Company

Long Beach, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

The Front Desk Supervisor is responsible for the guest's experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person, training new front desk associates and managing the shifts from a manager on duty standpoint at the front desk.

Responsibilities also include scheduling, labor management, purchasing, training, hiring, customer service, etc. Hilton Experience is preferred, Hotel Experience is required. Hours will mainly be mid shift to pm shift and weekends.

Essential Duties and Responsibilities

Provides professional and courteous guest service at all times
Greets arriving guests
Answers telephone calls courteously and efficiently
Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
Generates, confirms, cancels, and changes guest reservations
Keeps records of room availability and guest's accounts
Assists arriving and departing guests with luggage
Computes bills, receives payments, and makes change for guests
Makes restaurant, transportation, or entertainment reservations for guests
Promotes any current hotel and franchise marketing programs

Additional Duties

Assumes manager duties in absence of your direct Manager
Transmits and receives messages through telephone, facsimile, and switchboard
Maintains wakeup call service
Posts ancillary charges to guest folios (food, room, telephone)
Maintains clean and neat work and storage space
Assists with appropriate storage of guest property
Attends monthly department meeting
Completes projects as determined by Rooms Operations Manager
Participates in ongoing education and training of Franchise and Hotel Management Company

Essential Behavior Requirements
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Customer Services:

_Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer's wants and needs.

Identifies opportunities to improve and deliver additional value to customer's experience by presenting creative solutions and innovative ideas.
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_ Communication:_ Actively listens to customers, coworkers, and the public (viewing the situation from the customer's perspective) and works together to solve the problem through effective communication.
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Problem Solving:

_ Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.

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_ Quality:_ Work "product or service" is free of errors and exceeds customer expectations.
_Education or Experience_-** High school diploma or GED equivalent; no prior experience is required.
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_ Language Skills-_ Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation.
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_ Mathematical Skills_-** Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure.

Physical Requirements

Ability to pass physical exam, drug test, and background check
Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing
Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
Primarily inside environmental conditions

Company Description:

Our unique position in the hospitality industry is a direct result of valuing people first.

Owners, managers, associates, customers, and communities - peoples' needs drive our management style, generating programs that inspire value and automate profits.

Growth and sustenance in a highly competitive industry require a winning team with a high level of principle and strong moral character.

It is with this belief we have structured our hiring mechanism that enables Linchris teammates to trust each other and, in the end, help customers as a united family.

The measure of our success as a leading hotel management company is only an aggregate of these individual satisfactions turning into results.

Our path is set and our mission is to follow it to a better future together.

Benefits: