Supplier Success Professional - Houston, United States - Avetta, LLC
Description
SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
If within a commutable distance to one of our offices in Lehi, Houston, or Calgary, this role would offer a hybrid schedule after training.
Pay rate:
$16.00 USD/hour
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to all Avetta customers
- Help endusers navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
MINIMUM QUALIFICATIONS:
- Call center experience is a plus
- Excellent communication skill both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problemsolving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
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